Escrow & Refund Policy

Last updated: September 23, 2026

Escrow sits at the center of GLP1 Forum Escrow. You never pay a brand directly, and a brand is paid only after your order has arrived.

When your money is held

Escrow begins the moment your payment is confirmed (“Funds Held”) and lasts until the order is released. During that time, your order page lets you follow each step: Ordered from Brand → Shipped → Delivered.

When payment is released to the brand

The brand receives payment in one of two ways:

• you click “I received my order — release payment” on your order page; or
• payment is released automatically 7 days after the order is marked Delivered, provided you have not opened a claim.

Opening a claim

Open a claim from your order page before releasing payment if your order:

• has not arrived;
• arrived damaged;
• is the wrong item; or
• is not as described, including a failed independent lab test.

Opening a claim pauses the order, and your funds stay in escrow while we review it. Separately, any order still in transit after 14 days is flagged for review.

Refunds

When a claim is upheld, we refund the escrowed amount to your Escrow Wallet. You can then spend it on another order or withdraw it to your own crypto wallet. Where part of an order was delivered correctly, we may offer a partial refund.

Withdrawals

Withdrawals from your Escrow Wallet:

• require your account password;
• have a minimum of $20.00;
• carry a network fee of $0.00; and
• are reviewed manually, usually within 24 hours.

Once a withdrawal is paid, you receive an email containing the payout transaction hash.

What we cannot refund

• Orders you have already released, or orders that were auto-released without a claim.
• Losses caused by funds sent to the wrong address or network, or to a withdrawal address you entered incorrectly.
• Delays or seizures caused by customs or carriers after delivery, where the vendor shipped correctly.

The escrow & service fee

The escrow & service fee is 8%, with a minimum of $10.00, and it pays for sourcing, escrow protection and support. If a claim is upheld in full, the fee is refunded together with the order.